NEWS & TRENDSAir India partners with Salesforce to digitize contact center operations

Air India partners with Salesforce to digitize contact center operations

Air India & Salesforce to digitize contact center operations

Air India announced on Monday that the Tata Group airlines are working with Salesforce to transform their customer service technology stack.

“In line with our strategy of providing our customers with a best-in-class omnichannel experience, we are working with Salesforce to launch a range of service features that will make it easier for customers to connect with us. ” said Air India Key Customer Experience. and Ground Handling Officer, Rajesh Dogra.

Dogra emphasized that Salesforce products are used in airline contact centers. He explains: Deploying Salesforce across contact centers and other channels is another step in our quest to deliver seamless, contextual and personalized customer experiences across multiple touchpoints. ”

The company said in a press release that Salesforce-powered technology will enable Air India to track customer interactions and deliver customer questions across contact centers, mobile, web, chatbots, email, social media and other channels. said it will be able to provide a single authoritative source for and challenges.

Air India

Following the announcement, Arundhati Bhattacharya, President and CEO of Salesforce India, said: It is a power multiplier and catalyst for growth and value. For Air India, this change marks the beginning of a historic journey that will be an inspiration to many. We are honored to join Air India in this journey of reinventing the customer experience and delivering excellence. ”

Dr. Satya Ramaswamy, Chief Digital and Technology Officer, Air India added: When things don’t go as expected, we want to address client issues quickly and reach comprehensive conclusions. Having a scalable technology his platform that can effectively accomplish the above tasks is very important for our business. ”

147 COMMENTS

  1. hello there and thank you for your info – I’ve
    definitely picked up anything new from right here.
    I did however expertise several technical issues using this website, as I experienced to reload
    the web site lots of times previous to I could get
    it to load properly. I had been wondering if your web host is OK?

    Not that I’m complaining, but slow loading instances times will very frequently
    affect your placement in google and could damage your high-quality
    score if advertising and marketing with Adwords. Anyway I am
    adding this RSS to my e-mail and could look out for a lot more
    of your respective fascinating content. Ensure that you update this again soon..
    Lista escape roomów

  2. After exploring a number of the articles on your web page, I seriously like your way of writing a blog. I saved it to my bookmark site list and will be checking back soon. Please visit my website as well and let me know what you think.

  3. Can I simply say what a relief to find someone who actually understands what they’re discussing on the net. You certainly understand how to bring an issue to light and make it important. More and more people should look at this and understand this side of the story. It’s surprising you are not more popular since you definitely have the gift.

  4. Hi there! I could have sworn I’ve been to this blog before but after looking at some of the articles I realized it’s new to me. Regardless, I’m certainly delighted I came across it and I’ll be book-marking it and checking back regularly!

  5. I’m impressed, I must say. Seldom do I encounter a blog that’s equally educative and amusing, and without a doubt, you’ve hit the nail on the head. The problem is something that too few people are speaking intelligently about. Now i’m very happy that I stumbled across this in my hunt for something relating to this.

  6. After going over a number of the articles on your website, I truly appreciate your way of blogging. I saved it to my bookmark website list and will be checking back in the near future. Please check out my web site as well and tell me what you think.

  7. Oh my goodness! Incredible article dude! Thanks, However I am encountering issues with your RSS. I don’t understand the reason why I cannot join it. Is there anybody having identical RSS issues? Anyone that knows the answer will you kindly respond? Thanx!!

  8. Any business which is looking for the information about the best methods of strategies planning international to expand the business will get complete resources from the marketing research company.

  9. I’d like to thank you for the efforts you’ve put in writing this website. I really hope to check out the same high-grade content by you later on as well. In truth, your creative writing abilities has encouraged me to get my own site now 😉

  10. I wanted to thank you for this wonderful read!! I certainly enjoyed every little bit of it. I have you bookmarked to check out new things you post…

  11. I’d like to thank you for the efforts you have put in penning this website. I’m hoping to view the same high-grade blog posts from you in the future as well. In fact, your creative writing abilities has motivated me to get my own, personal blog now 😉

  12. Aw, this was a very good post. Spending some time and actual effort to generate a superb article… but what can I say… I procrastinate a whole lot and don’t manage to get anything done.

  13. Having read this I thought it was really informative. I appreciate you taking the time and effort to put this information together. I once again find myself personally spending way too much time both reading and posting comments. But so what, it was still worth it.

  14. Oh my goodness! Amazing article dude! Thanks, However I am going through difficulties with your RSS. I don’t know why I cannot subscribe to it. Is there anybody having similar RSS problems? Anybody who knows the answer can you kindly respond? Thanx!

  15. The next time I read a blog, Hopefully it does not fail me as much as this one. I mean, Yes, it was my choice to read through, nonetheless I really believed you would have something helpful to talk about. All I hear is a bunch of moaning about something you could fix if you weren’t too busy searching for attention.

  16. Howdy, I do think your website could be having web browser compatibility problems. Whenever I look at your site in Safari, it looks fine but when opening in Internet Explorer, it has some overlapping issues. I simply wanted to give you a quick heads up! Apart from that, wonderful website!

  17. Oh my goodness! Incredible article dude! Many thanks, However I am going through problems with your RSS. I don’t understand why I can’t subscribe to it. Is there anybody else having identical RSS issues? Anybody who knows the solution can you kindly respond? Thanks!!

  18. Greetings! Very useful advice in this particular article! It’s the little changes that produce the most important changes. Many thanks for sharing!

  19. An outstanding share! I have just forwarded this onto a coworker who was conducting a little research on this. And he actually bought me lunch simply because I stumbled upon it for him… lol. So allow me to reword this…. Thanks for the meal!! But yeah, thanks for spending the time to talk about this matter here on your website.

  20. Howdy! This post couldn’t be written much better! Looking through this article reminds me of my previous roommate! He always kept preaching about this. I’ll forward this post to him. Fairly certain he’s going to have a good read. I appreciate you for sharing!

  21. Hello, I do believe your web site might be having web browser compatibility problems. When I look at your site in Safari, it looks fine however when opening in Internet Explorer, it’s got some overlapping issues. I simply wanted to provide you with a quick heads up! Besides that, wonderful website.

  22. I was excited to discover this web site. I need to to thank you for your time for this particularly fantastic read!! I definitely liked every little bit of it and i also have you saved as a favorite to see new stuff in your web site.

  23. Howdy! I could have sworn I’ve visited this website before but after looking at many of the posts I realized it’s new to me. Regardless, I’m definitely happy I discovered it and I’ll be book-marking it and checking back frequently!

  24. Howdy! This blog post couldn’t be written much better! Reading through this article reminds me of my previous roommate! He continually kept preaching about this. I’ll send this post to him. Fairly certain he will have a great read. Thank you for sharing!

  25. I blog quite often and I genuinely thank you for your content. This article has really peaked my interest. I will take a note of your website and keep checking for new information about once a week. I subscribed to your Feed too.

  26. After looking over a handful of the blog articles on your web page, I seriously appreciate your way of blogging. I saved as a favorite it to my bookmark webpage list and will be checking back soon. Please check out my web site too and let me know what you think.

  27. Hi there, I do believe your blog may be having browser compatibility problems. When I look at your web site in Safari, it looks fine but when opening in I.E., it’s got some overlapping issues. I simply wanted to provide you with a quick heads up! Other than that, wonderful site!

  28. Having read this I thought it was really enlightening. I appreciate you taking the time and energy to put this information together. I once again find myself personally spending a lot of time both reading and leaving comments. But so what, it was still worthwhile!

  29. An impressive share! I’ve just forwarded this onto a friend who was conducting a little research on this. And he actually bought me breakfast simply because I found it for him… lol. So allow me to reword this…. Thank YOU for the meal!! But yeah, thanx for spending time to talk about this matter here on your blog.

  30. The REMIC’s multiple-class capabilities also permit issuers to offer different servicing priorities along with varying maturity dates, lowering default risks and reducing the need for credit enhancement.

  31. Since that definition rules out freestanding healthcare venture capital firms such as De Novo Ventures, as well as publicly traded firms, what remains are a limited number of organizational structure types used by healthcare corporate venture capital.

  32. Howard Marks of Oaktree Capital Management stated in 2017 that digital currencies were “nothing but an unfounded fad (or perhaps even a pyramid scheme), based on a willingness to ascribe value to something that has little or none beyond what people will pay for it”, and compared them to the tulip mania (1637), South Sea Bubble (1720), and dot-com bubble (1999), which all experienced profound price booms and busts.

  33. Hello there! This article couldn’t be written any better! Reading through this article reminds me of my previous roommate! He constantly kept preaching about this. I am going to forward this information to him. Pretty sure he’ll have a very good read. Thanks for sharing!

  34. An impressive share! I’ve just forwarded this onto a colleague who was doing a little homework on this. And he in fact ordered me dinner due to the fact that I stumbled upon it for him… lol. So allow me to reword this…. Thanks for the meal!! But yeah, thanks for spending time to discuss this topic here on your internet site.

  35. I’m impressed, I have to admit. Rarely do I encounter a blog that’s both equally educative and amusing, and without a doubt, you’ve hit the nail on the head. The issue is something not enough men and women are speaking intelligently about. Now i’m very happy I came across this during my hunt for something concerning this.

  36. I was very pleased to uncover this web site. I wanted to thank you for ones time due to this wonderful read!! I definitely really liked every little bit of it and i also have you saved to fav to see new stuff on your site.

  37. Other benefits of outsourcing fund administration include reduced operation expenses, enhanced efficiency and accuracy in accounting and report systems and for fund managers, time to focus more on other investment management activities.

  38. Hi there! I could have sworn I’ve visited this website before but after looking at a few of the posts I realized it’s new to me. Nonetheless, I’m certainly happy I found it and I’ll be bookmarking it and checking back regularly!

  39. Hello! I could have sworn I’ve been to this web site before but after looking at some of the posts I realized it’s new to me. Nonetheless, I’m certainly happy I stumbled upon it and I’ll be bookmarking it and checking back frequently!

  40. Good post. I learn something totally new and challenging on sites I stumbleupon every day. It will always be interesting to read through content from other writers and use something from other web sites.

  41. Though borrowing limits on certain types of FFELP loans were slightly increased by the student loan bill referenced above, essentially static borrowing limits for FFELP loans and increasing tuition are driving students to search for alternative lenders.

  42. On July 18, the UK-primarily based financial forecasting group EY Merchandise club urged the nation would expertise a “short shallow recession” as the economic system suffered “extreme confidence results on spending and enterprise”; it also cut its economic development forecasts for the UK from 2.6 to 0.4 in 2017, and 2.4 to 1.4 for 2018.

  43. Hi! I could have sworn I’ve visited this website before but after going through a few of the articles I realized it’s new to me. Regardless, I’m definitely pleased I discovered it and I’ll be book-marking it and checking back regularly!

  44. In terms of the benefits available when investing offshore they will always, always depend on the particular circumstances of the individual investor – but offshore financial services and structures can be used as part of an overall asset protection strategy for example, investing offshore can afford an investor greater flexibility in terms of international accessibility and the commodities, equities, derivatives, stocks, shares or companies they can invest in, plus there are of course sometimes significant taxation benefits available to an account holder depending on their countries of tax residence and domicile.

  45. For the reason that Cook Islands is an related state that is a part of the Realm of latest Zealand, Patman said that the legislation would have “implications for brand spanking new Zealand’s governance preparations.” A spokesperson for new Zealand Overseas Minister Winston Peters confirmed that New Zealand officials have been discussing the legislation with their Cook Islands counterparts.

  46. Findings do not point out that men and women have performance difference when performing CSCW duties, but somewhat that every gender approaches and interacts with software program and performs CSCW duties otherwise.

  47. Next time I read a blog, I hope that it does not fail me just as much as this one. After all, Yes, it was my choice to read, but I really thought you would have something interesting to talk about. All I hear is a bunch of crying about something that you can fix if you weren’t too busy searching for attention.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Share post:

Featured

You may also like
Related

MakeMyTrip partners with Tourism Ministry to showcase India’s 600-plus offbeat destinations

On Sunday, MakeMyTrip announced a partnership with the Ministry...

ConfirmTkt Empowers Accessibility and Care with Donation of 88 Wheelchairs at Secunderabad Railway Station

ConfirmTkt, India’s online train discovery and booking platform, confirms...

REC Limited organized ‘Bijli Utsav’

REC Limited staged the “Bijli Utsav” in Odha village,...

ONGC signed a game-changing MoU with SJVN Limited

ONGC signed a game-changing MoU with SJVN Limited on...